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Frequently asked questions
Here are some common questions about SimpleUtility Installations
While both DIRECTV and Starlink provide user-friendly setup guides, a professional "SimpleUtility" installation ensures optimal performance and safety. For DIRECTV, this involves precise satellite dish alignment (which requires specialized tools and a clear view of the southern sky), careful routing and grounding of coaxial cables, and setting up complex multi-receiver systems (like Genie and Genie Minis). For Starlink, it's critical to find a location with a completely unobstructed view of the sky using their app's "Check for Obstructions" tool, securely mounting the dish (often on a roof or pole), and properly routing the Starlink cable into your home. "SimpleUtility" installers are trained in these specifics, adhere to safety standards (especially for roof work and electrical grounding), and can troubleshoot unforeseen challenges that might arise during the process, ensuring a stable and reliable connection for both services.
The duration of a "SimpleUtility" installation can vary based on the complexity of your home and the specific service.
- DIRECTV installations typically take 2 to 5 hours. Factors like the number of TVs, the need for custom cable runs (e.g., inside walls), and dish placement can influence this. You should ensure an adult (18+) is present for the entire duration, and that paths to TV outlets, the electrical panel, and potential dish locations (like the roof or side of the house) are clear and accessible. Technicians generally do not move furniture.
- Starlink installations can be quicker for basic setups (often an hour or two) if the dish can be placed on a simple ground mount with a clear view. However, more complex roof or pole mounts, especially those requiring extended cable runs or addressing obstructions, can take several hours. For Starlink, having the Starlink app downloaded and being ready to provide access to your desired installation areas will speed up the process.
Yes, a key benefit of using a professional "SimpleUtility" installer is their expertise in optimizing signal. For DIRECTV, they use professional signal meters to fine-tune dish alignment for maximum signal strength and quality across all necessary satellites. For Starlink, they will utilize the Starlink app's obstruction detection and alignment tools to find the ideal placement and angle for your "Dishy" to minimize interruptions. They'll also ensure proper cable connections and grounding for both services to prevent signal degradation and protect equipment. If issues arise post-installation, "SimpleUtility" should have a process for follow-up support, which might involve a troubleshooting call or a return visit, depending on the nature of the problem and their service agreement. Always clarify their warranty and support policy before the installation begins.